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FAQS
Welcome to the FAQ page! Below are some common questions and answers about our brand policies:
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What is your return policy?
We accept returns on unwashed and unworn items, with tags attached, within 15 days of purchase. Please contact our customer service team to initiate a return. The individual initiating the return must cover all shipping costs of the returned items.
How long does shipping take?
We offer standard shipping which takes 7-10 business days. We also offer expedited shipping for an additional fee which takes 3-5 business days.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and fees may vary depending on the destination.
What materials are your products made of?
Our products are made of high-quality, soft materials that are gentle on baby's skin. We use a variety of materials including organic cotton, bamboo, and modal.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. Please select the gift wrap option at checkout.
What sizes do you offer?
We offer sizes ranging from newborn to 24 months. Please refer to our size chart for more information.
How do I care for your products?
We recommend washing our products in cold water and tumble drying on low heat.
Do you offer discounts or promotions?
Yes, we offer promotions and discounts throughout the year. Sign up for our newsletter to stay up-to-date on our latest offers.
How can I contact customer service?
You can contact our customer service team by email at support@tonybaby.store
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